ILLUMIN8 Refund & Returns Policy

At ILLUMIN8, we take pride in delivering high-quality products and a reliable customer experience. This policy outlines the conditions under which refunds, replacements, or returns may be approved.

By placing an order with ILLUMIN8 through buyillumin8.com, you agree to the terms outlined in this policy.

30-Day Money-Back Guarantee

ILLUMIN8 offers a 30-day money-back guarantee starting from the date your order is marked as delivered.

If your product arrives damaged, defective, is not functioning as intended, or you otherwise believe your purchase qualifies under our 30-day money-back guarantee, our support team will review your request and determine the appropriate resolution.

To submit a claim, please contact our support team:

support@buyillumin8.com

Please include:

• Your order number

• A description of the issue or reason for your return request

• Clear photos or a short video showing the condition of the product, where applicable

Providing this information allows our team to properly review your request and resolve it as efficiently as possible.

All requests under the 30-day money-back guarantee must be submitted within 30 days of the order being marked as delivered.

Faulty or Damaged Products

If a manufacturing fault or shipping damage is confirmed, ILLUMIN8 may offer a replacement or refund after reviewing the provided evidence.

ILLUMIN8 reserves the right to request photo or video documentation before approving any claim.

Return Authorization Requirement

All returns must be approved in writing by our support team before being sent back.

Items returned without prior approval will not be accepted or processed.

If a product is returned without authorization, the return may void eligibility for any refund or replacement.

Customers must wait for written confirmation and return instructions from our support team before sending any items back.

Return Shipping

ILLUMIN8 may offer free or promotional shipping on customer orders; however, we do not provide return shipping labels unless otherwise required by applicable law.

If a return is approved, the customer will generally be responsible for arranging and paying for return shipping unless we advise otherwise.

Return shipping costs are non-refundable unless otherwise required by applicable consumer law.

Used Products

Products that have been used, worn, altered, misused, or damaged after delivery are not eligible for refunds unless a verified manufacturing defect exists or a refund or other remedy is otherwise required under applicable consumer law.

For hygiene, safety, and product integrity reasons, certain products may not be eligible for return once they have been materially used.

If a product has been used and is determined to be functioning as intended, it may not qualify for a refund under our change-of-mind or money-back guarantee provisions.

Change of Mind

Our 30-day money-back guarantee does not automatically apply to products that have been materially used, altered, misused, or damaged after delivery.

For eligible unused or substantially unused products, customers may request a return within 30 days of delivery by contacting our support team.

All returns remain subject to approval and the conditions outlined in this policy.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

ILLUMIN8 is not responsible for orders that cannot be delivered, are delayed, or are delivered to an incorrect location as a result of incorrect or incomplete address information provided by the customer, except where otherwise required by law.

Customers should contact us as soon as possible if they notice an error in their shipping information. We cannot guarantee that shipping details can be changed once an order has entered processing or fulfilment.

Delivered Packages

If tracking confirms that an order has been delivered, ILLUMIN8 cannot accept responsibility for packages that are subsequently lost, misplaced, or stolen after delivery, except where otherwise required by applicable law.

Customers should contact the shipping carrier and our support team as soon as possible if there is an issue with a delivery.

Fraud and Abuse Protection

ILLUMIN8 actively monitors refund and return requests to help prevent fraud and policy abuse.

We reserve the right, where permitted by law, to deny refund requests, limit service, cancel orders, or refuse future orders if we reasonably determine that a customer is attempting to exploit the refund policy, submit false claims, provide misleading or manipulated evidence, or repeatedly request refunds for products that have been used, altered, or damaged after delivery.

Any photos, videos, statements, or other evidence submitted as part of a claim must accurately represent the product and its condition.

Chargebacks and Payment Disputes

Customers are encouraged to contact ILLUMIN8 support before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue directly.

If a chargeback or payment dispute is initiated, ILLUMIN8 reserves the right to provide relevant documentation to the applicable bank, card issuer, payment processor, or payment provider as part of the dispute investigation.

This documentation may include:

• Order confirmation

• Payment and transaction records

• Delivery confirmation

• Tracking information

• Customer communications

• Product or fulfilment records

• Evidence submitted by the customer

• Relevant website policies accepted at the time of purchase

Fraudulent, abusive, or deliberately misleading chargebacks may result in restrictions on future purchases where permitted by law.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used at checkout.

Once a refund has been processed by ILLUMIN8, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.

ILLUMIN8 is not responsible for processing delays caused by banks, financial institutions, or third-party payment providers after the refund has been successfully issued by us.

New Zealand Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable New Zealand consumer law, including the Consumer Guarantees Act 1993, where it applies.

Any rights provided under this 30-day money-back guarantee are in addition to any rights or remedies you may have under applicable consumer law.

Where a product fails to meet a guarantee that applies under New Zealand law, customers may be entitled to remedies regardless of any separate terms contained in this policy.

Contact

For all order, return, refund, or replacement-related inquiries, please contact:

Customer Support: support@buyillumin8.com
Business Email: illuminateofficial2020@gmail.com
Website: buyillumin8.com

ILLUMIN8
New Zealand